Effect of Essential Service Quality on Officers’ Satisfaction and Morale in Navy Town, Lagos

The study aims to evaluate the effect of essential service quality on Junior Non-Commissioned Officers’ satisfaction and morale in Navy Town, Lagos, suggest measures improvement. covers junior non-commissioned officers Quarters Lagos. A quantitative method was adopted for this study. population size comprises about 1,000 apartments sample is 400. respondents were selected by systematic method. employed a questionnaire as an instrument data collection. Data collected analysed using descriptive statistics (mean standard deviation). total number 372 questionnaires retrieved from 365 used analyses after screening. Bureaucracy under-costing mostly influence service, with delivery such contract contributing less. It also recommended that Barrack Maintenance Unit (BMU) well Nigerian Naval Headquarters should incorporate policies would encourage efficient use services provided it will help increase life span facilities. barrack maintenance be carried out through direct labour ensure effectiveness. above recommendations are hopefully expected reverse current trend officers’ satisfaction, consequently improve better sustainable improvement accommodation